What really matters...
High customer satisfaction is above all achieved by responding to customer
service inquiries fast and professionally. Our qualified employees are happy to assist you in all matters regarding our software solutions. Just give them a call! Phone: +49 (0) 241 - 963 1220
The Aspera Customerweb has been established to understand the
true needs of our customers and to provide cutting-edge services to our constantly growing customer base. Our comprehensive range of online services includes a helpdesk, knowledge base and release plan looking for information or interested in an exchange of ideas and experiences. Personal assistance is, of course, also available.
The Helpdesk is our trouble ticket system allowing you to report any problems as well as actively influence the evolution of our applications by means of customer-specific change requests. The ability to view the status of your current tickets and the data of all past inquiries at any time ensures maximum transparency of all processes.
Our constantly growing knowledge base is an important resource answering many technical and professional questions about our applications and license management in general.
The regularly updated release plan gives our customers online access to all past, current and future development steps of our applications.
Since February 2008 all customers can register for the new release newsletter via the Customerweb. With every new release our customers will then automatically be informed about the latest SmartTrack features.
Aspera attaches great importance to maintaining direct contacts. Once a year, we therefore invite all our customers to Aachen. In addition to a presentation of the latest features of our applications, we use this occasion to discuss the planned evolution of our solutions with our customers. However, the most valuable aspect of this event is probably the personal exchange about latest project developments between the participants.