- Jan 06, 2021
- Mel Passarelli
Aspera Named Customers’ Choice in Gartner Peer Insights 2020
Aspera has landed in the Customers’ Choice Quadrant in the 2020 Gartner Peer Insights ‘Voice of the Customer’ Report for Software Asset Management Tools Market. We are extremely proud that customer reviews have led Gartner to name Aspera as one of only three SAM Tool providers as a Customers’ Choice.
Gartner Peer Insights is a review and ratings platform specifically designed for enterprise software and services decision makers. These unbiased customer reviews can support your buying process for a SAM tool.
According to Gartner, “In markets where there is enough data, Gartner Peer Insights recognizes the most highly rated vendors with the Customers’ Choice distinction.”
Aspera is thrilled to be recognized with distinction in the upper-right quadrant of the 2020 Gartner Peer Insights “Voice of the Customer” report.
Gartner went on to call out Aspera as the Customers’ Choice for the Asia-Pacific and Europe, the Middle East, and Africa (EMEA) markets.
Customer feedback matters
We’re not just selling a tool and leaving our customers in the lurch. We’re a SAM service provider just as much as we’re a SAM tool provider. Working this way, our customer relationships start to feel like partnerships. And because they feel like partnerships, we value feedback. Not in a cliched, mantra “Customer is always right” that everyone is supposed to say. No, I’m taking about getting constructive – and sometimes difficult – feedback.
From that honest feedback, we’re able to make great improvements and develop new features for our tools or add offerings to our services. This leads to our success, and the success of our customers.
So, feedback isn’t just something we gather to climb in the Peer Insights ratings – it’s a real and, I would say required, tactic to deliver SAM success and create customer satisfaction.
What our customers say about working with Aspera:
“Excellent Value from Services and Enterprise Class Technology. Working with Aspera, from both a consulting and technology provider perspective, has been very easy and always given us an excellent return on our investment." — Customer on Manufacturing Industry (SmartTrack)
"Aspera works very professionally. Requests are received and processed by the experts in a very timely manner. Optimization options are actively addressed by Aspera and implemented in coordination." — Corporate License Manager in the Transportation Industry (SmartTrack)
“Deployment and integration phase were easy for us. We quickly reached usage and simulation results. They were able to produce tailor-made solutions for us with their customer-focused approach.” — SAM Manager in the Communications Industry
Gartner, Gartner Peer Insights ‘Voice of the Customer’: Software Asset Management Tools, Peer Contributors, 16 December, 2020. The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.