Austrian Federal Railways (ÖBB) establish company-wide software asset management system
As a transportation service provider, the ÖBB Group moves around 460 million passengers and over 111 million tons of goods to destinations annually – and does so in an environmentally friendly manner. This makes ÖBB one of Europe's best railway operators. With over 96% of services running on time and around 40,000 employees, ÖBB offers a comprehensive travel experience. Since 2014, the ÖBB Group has relied on Aspera’s technology and expertise to implement a company-wide, tool-supported license management system.
ÖBB has covered a great distance in creating an integrated software license management system. Despite the challenges of a heterogeneous, complex IT landscape and a difficult data acquisition process, ÖBB laid the organizational and technical foundations methodically, strategically and on time. License management is now widely accepted in the company and contributes significantly to overall success.
By enabling access to current and transparent data, it’s now possible to quickly retrieve data for any audit request and to negotiate with software producers on a level playing field. This not only leads to low internal audit expenditure, but also to significantly improved master agreements based on actual use. Software license compliance is also guaranteed. Furthermore, current software inventory and installation data offer the basis for the accounting of actual quantities for the technical departments.
Though there are still stations to be built and tracks to be laid, ÖBB is speeding ahead on its course to efficiency, transparency, and cost advantages on the rails of the SmartTrack.
The success of this project is the reward for designing a large-scale process of change. Alongside significant time and cost savings, we succeeded in raising awareness for software license management in the group.
Hirsa Navid, License Manager, Business Development, ÖBB BCC IT GmbH
Why Aspera was chosen
- Aspera SmartTrack technology exceeds the functional demands of the ÖBB Group
- Software flexibility combined with consultants’ expertise allow both the complex, heterogeneous organizational structure and individual needs to be mapped in a customer-oriented manner
- Integration ability and interface guarantee high data quality
- Proven price-performance ratio and excellent references – successful implementation of similar customer projects
- Increase awareness of software license management value within the corporate group
- Establish a cohesive license management system throughout the entire company with consistent, documented processes and decentralized responsibilities
- Guarantee software license compliance with high-quality, up-to-date data about license contracts and software use
- Optimize vendor contracts and purchases for cost savings and transparency
- Make faster decisions based on current data and reports
- Establish a centralized software license management system throughout the whole company
- Define roles, responsibilities, and the structure of standardized processes for a successful SAM program
- Implement a software asset management system for both client and server sectors
- Secure significant cost benefits in IT procurement
- Create and ensure compliance in a highly heterogeneous setting
The decentralized company structure presented ÖBB with special challenges in setting up and implementing a company-wide software license management system. This is because the various sites and IT departments of the individual companies use hundreds of software products, which are all subject to a variety of license agreements. Over time, identifying this data became highly resource-intensive and risked human error since the task was carried out manually. ÖBB’s most important goal was to construct a centrally-controlled, tool-supported license management system which could ensure compliance at all times, using a transparent database. Following a comprehensive market evaluation, ÖBB decided on Aspera’s technology and expertise.
The first step was to develop a basic concept for introducting SmartTrack. IT colleagues from a variety of departments were informed in order to win them over as "license coordinators" and "application owners." Developing the necessary procedural, technical and organizational framework was a pioneering accomplishment.
The next step was to create a transparent overview of the Microsoft licenses used, as well as their commercial status. After creating a test environment, collecting, bundling and merging the data presented a unique hurdle. All the Active Directory information had to be collected from different IT domains. This involved several challenges such as problems recognizing interfaces and signatures, problems reading Citrix and server data, or relational issues in assigning virtual and physical hosts. After establishing and cleaning up the database, it was successfully imported into SmartTrack. Using an iterative process, the knowledge gained was applied for Adobe products used throughout the company, and then again for Oracle data. Compliance could also be gradually ensured for these manufacturers.
When it comes to implementing a new technology you want to know if the investment is worth it.
That’s why Aspera commissioned Forrester Consulting to evaluate the ROI of Aspera SmartTrack.