Knowledge Services

The content behind it

The content behind Knowledge Services

Knowledge Services offer you a deep insight into how Aspera products work together and within the SAM ecosystem. It is your home for three main areas of SAM Knowledge:

  • Product Support Base: Get news and notes about Aspera product releases and patches.
  • Vendor Content Base: Get help and license guides for key vendors such as Microsoft, Oracle, IBM, and SAP.
  • Implementation & Configuration Base: Get help and guides for detailed use cases, such as configuring Adobe Cloud products or Microsoft Office 365.

What access do you want?

The basic version is available to all customers. The content that you see varies according to your company’s Service Plans.

MaintenancePlus: With our standard Maintenance Plan you get access to the Product Support Base. This includes product release news, technical release notes, and patch release notes.

KnowledgePlus: With our additional Service Package “KnowledgePlus” you will have have access to all areas of content are included: Product Support Base, Vendor Content Base, and Implementation & Configuration Base. In addition to the Maintenance Plus documents, you get product implementation guides, vendor support docs, license guides and audit guides.

Personalize it according to your needs

In addition to the content that Aspera creates, Knowledge Services contain great options to personalize your experience. Customers on either Service plan can publish their own content and design their company brand into frontend of the database.

  • Want to customize the information? You can store your company’s internal content in a private Knowledge area that is available only to your employees.
  • Want to keep it all very close? You can host the services as your own internally managed site. Learn more here