ST03-5 SAM Role Training
M03: End User Training
This course gives you an overview of all operational and supporting roles in a SAM team. Get to know the different roles and their activities. Once you’ve learned the basic concepts, the team can discuss how to implement these strategies in your organization and who will assume which role.
- Team leaders and/or members of the SAM team
- Get an overview of all SAM roles
- Discover the main activities of management, operational and supportive roles
- Analyze the existing roles in your organization
- Apply the SAM role concept to your organization, and implement roles that don’t currently exist