ST03-5 SAM Role Training


M03: End User Training

This course gives you an overview of all operational and supporting roles in a SAM team. Get to know the different roles and their activities. Once you’ve learned the basic concepts, the team can discuss how to implement these strategies in your organization and who will assume which role.

Target Audience

  • Team leaders and/or members of the SAM team

Content / Learning Objectives

  • Get an overview of all SAM roles
  • Discover the main activities of management, operational and supportive roles
  • Analyze the existing roles in your organization
  • Apply the SAM role concept to your organization, and implement roles that don’t currently exist