Welcome to Knowledge Services
The Aspera team doesn't leave you once the system implementation is over. We have a rich and extensive network of Knowledge Services to keep your SAM program running smoothly. Please read on for an overview.
We’re here for Assistance & Support. Our experts are always available by email, phone and support ticket. You can log and monitor your requests through the Help Desk. Whether you need a quote from your Account Sales Manager or you have questions about a product, it’s all taken care of in one helpful place.
The core Knowledge Services are already part of your standard Maintenance Plus contract. You can add exclusive specialized services under our extended Knowledge Plus Service. Even better, the plans have great options to personalize your experience in the Knowledge Center, Learning Universe and Support.
What’s included in each plan? It’s all explained here.
While the Knowledge Center provides great documentation, our Learning Universe is full of great learning opportunities prepared by our experts. Check the schedule for new training sessions, get access to self-paced training, browse the webinar archives, or join our Product Release meetings.