Knowledge Services

Welcome to Knowledge Services

The Aspera team doesn't leave you once the system implementation is over. We have a rich and extensive network of Knowledge Services to keep your SAM program running smoothly. Please read on for an overview.

We’re here for Assistance & Support. Our experts are always available by email, phone and support ticket. You can log and monitor your requests through the Help Desk. Whether you need a quote from your Account Sales Manager or you have questions about a product, it’s all taken care of in one helpful place.

Service Plans

The core Knowledge Services are already part of your standard Maintenance Plus contract. You can add exclusive specialized services under our extended Knowledge Plus Service. Even better, the plans have great options to personalize your experience in the Knowledge Center, Learning Universe and Support. 

What’s included in each plan? It’s all explained here.

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Knowledge Center

Dive deeply into how Aspera products work together and within the SAM ecosystem. The Knowledge Center is your home for reading about our product releases and patches; license guides and audit guides for key vendors; and detailed help with implementation and configuration. 

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Learning Universe

While the Knowledge Center provides great documentation, our Learning Universe is full of great learning opportunities prepared by our experts. Check the schedule for new training sessions, get access to self-paced training, browse the webinar archives, or join our Product Release meetings. 

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Training Schedule

Get in expert shape! Our SAM platform, Aspera SmartTrack, supports your efforts. Our training shows you how it’s done. The training events are held via WebEx, split into sessions across the day, and designed for all license management professionals. 

Get the schedule

Training Modules

Aspera’s expert training gives you deep technical knowledge so you can efficiently manage your software assets. From license inventory to data management, each module explains the SmartTrack platform and improves your problem solving. 

Read the list