Knowledge Services

Training Modules

End User Training (ST03)


ST03-1: End User

This core training enables users to understand and make use of the overall SmartTrack functionality for Software Asset Management.

Target Group 

  • All staff involved in Software Asset Management using SmartTrack

Content/Learning Objectives

  • Understanding the SmartTrack Data and Process Models
  • Understanding the catalog content (basic)
  • Basics of contract management
  • Understanding the software inventory (tech)
  • General understanding of and handling the license inventory

ST03-2: SAM Roles: License Balance Manager

The "License Balance Manager" training concentrates on specific activities needed for this role.

Target Group

  • Users with compliance responsibility but without operative administrative functions (license entitlements/usage data)

Content/Learning Objectives

  • Understand compliance governance and the control model
  • Understanding the catalog content (basic)
  • Understand how to validate the underlying data
  • Learn to cooperate with License Inventory Administrators and Software Inventory Administrators

ST03-3: SAM Roles: Software Inventory Administrator

The "Software Inventory Administrator" training concentrates on specific activities needed for this role.

Target Group 

  • Users with administrative responsibility and knowledge about technical infrastructure to be managed with SmartTrack, e.g. Client/Server Administration

Content/Learning Objectives

  • Understand compliance governance and the control model
  • Learn to validate processed data
  • Learn to cooperate with License Inventory Administrators and meet the requirements of License Balance Managers

ST03-4: SAM Roles: License Inventory Administrator

The "License Inventory Administrator" training concentrates on specific activities needed for this role.

Target Group

  • Users with administrative functions Typically members of the procurement/purchasing department

Content/Learning Objectives

  • Understand compliance governance and the control model
  • Learn to handle the existing license inventory and how to ensure continuous capturing of incoming license
  • Learn to validate the existing data
  • Learn to cooperate with the requirements of License Balance Managers and cooperate with Software Inventory Administrators